Public sector

Delivering an excellent customer service is at the heart of every government institution.

For continuity of operations and the pressing need to deliver better services, RPA is now an operational necessity.

By Industry

Heatmap for Public Sector

High Automation Potential

Medium Automation Potential

Low Automation Potential

CENTRAL GOVERNMENT

Safety &
Defense

Health &
Social care

Pension &
Benefits

Education &
Culture

Finance & Tax

Justice &
Control

LOCAL GOVERNMENT &
NON-GOUVERMENTAL

Health &
Social Care

Infrastructure &
Environment

Growth Services

Education &
Culture

Safety & Rescue

Nonprofits

VALUE STREAMS

Custom Service

Case, Record &
Document Management

Finance

HR

IT

Sourcing

Risk, Quality &
Audit

Use case

Improving the lives of employees and citizens for the City of Copenhagen

Project time

2 months

Hours saved by year

8500

Key processes automated

75

Context

The objective of the municipality was to empower staff to effectively handle growing workloads while staying within strict spending guidelines

Municipality point of view

“Our Municipality have been implementing different types of automation for many years. But, we could see that RPA offered us something new. It was able to go through data, work between systems, and skip integrations. That was new.”

Our mission is to put your teammates at the centre of digital transformation. Our will is to support our clients whatever their size to derive the greatest benefits from digital transformation, improving productivity and employees’ work environment.

LILA BENHAMMOU

General Director

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