Customer service management

By Business Units

RPA software is transforming the way businesses interact with their customers through efficient issue processing and personalized experience.

Even a non-technical person can create scenarios to teach bots to make certain actions.

Customer service management

High Automation Potential

Medium Automation Potential

Low Automation Potential

Channel Specific Communication

Phone

Chat

Email

Portal

Apps

Back Office(2nd line)

Routine request fulfilment

Problem solving

Routing to 3rd level teams

Other

Invoicing queries

Claim handlig

Product/Services specific process

We can improve

Compliance by

92%

Productivity by

86%

Quality by

90%

Retrieve customer orders

Suppliers may have to use business systems or extranet portals that require staff entering data online.

Automate incoming emails

Large customer service units have front line staff handling incoming mail and ensuring requests end up with the right team.

Our mission is to put your teammates at the centre of digital transformation. Our will is to support our clients whatever their size to derive the greatest benefits from digital transformation, improving productivity and employees’ work environment.

LILA BENHAMMOU

General Director

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